Important updates for All VEHA Homeowners & Residents
Dear VEHA Homeowners,Thank you to all homeowners that have successfully completed being in the RED ZONE phase of VEHA’s extensive Infrastructure Project; we are in the first phase of lining all of the 6" sewer main.It is distressing to report that we are experiencing unacceptable non-compliance issues with the water-use restrictions in areas actively undergoing sewer main rehabilitation. These are violtrenchlesst have ruined two sections of lining and will now cost more funds to repair. Your immediate attention and cooperation are essential to protect this $1.5 million infrastructure project and avoid significant additional costs and delays. Therefore it is necessary to pause. There is an Emergency Townhall Meeting this Friday, February 6 at 6:30 PM. It is critical that all members attend this meeting in person or by Zoom. A Zoom link will be sent before Friday's meeting. Despite all the emails, texts, printed materials, personal conversations, signs and townhall meetings, there remain too many residents ignoring restrictions and causing damage to the sewer lining. VEHA cannot move forward with this project until every person residing in VEHA, 265 persons, understand the importance of the project and their individual responsibilities.It cannot be overstated how important it is to have 100% compliance with restrictions at all times when your home is in the RED ZONE. TLC Plumbing has been trying to keep the water on to the portion of the VEHA community that is not in the RED ZONE. If the water needs to be turned off to the entire community to keep residents from ruining the project, then that is what will happen: Monday thru Friday no water from 8am – 6pm for 90+ days. That is not a scenario that any of us want to live with, but we cannot have the hard-earned money of homeowners disregarded by residents that do not care or have a personal investment in VEHA. There are too many residents not taking this project seriously. Even if your home is unoccupied, you are responsible for making sure you have no running water in your home. A vacant home was found with a faulty toilet running continuously that ruined a section of the sewer line. We are finding rental homes are being neglected by the homeowner - leaking toilets, shower heads, sinks. These are water-wasting situations for VEHA that can be easily solved by the homeowner. Project Overview What the Project InvolvesThe Association is rehabilitating aging 6-inch sewer mains using Cured-In-Place Pipe (CIPP) technology. This is a trenchless method where:
This avoids major digging, but the curing process is highly sensitive: any water, wastewater, or fluid entering the sewer line during the active "Red Zone" phase can dilute the resin, wash it away, prevent proper hardening, or cause uneven curing. That compromises the liner's integrity, voids warranties, and requires expensive excavation and replacement with traditional PVC pipe.It is NOT feasible for the water to be shut off for the entire VEHA community when only 8 or 10 homes are actually needing to be restricted. Every time the VEHA water “main” is shut down, it causes immense strain on the entire water main system including valves and wastes more than 2,000 gallons of water because fire hydrants have to be opened to relieve pressure off the main. Just the few short weeks into this project and we are already experiencing excessive use of the main valves to where they are no longer shutting off as needed. This again will cost VEHA homeowners monies.Current Status & Issues TLC Plumbing has completed lining on the sewer main for only 36 homes, and two sections were ruined by water entering the line during curing. We cannot continue with this level of damage being done. When the epoxy liner is compromised with water or any fluid, it cannot be warrantied, and the affected section must be excavated and replaced with PVC—at substantial additional cost and delay to every homeowner in VEHA. Once the CIPP is ruined, it cannot be relined. Even more costly is that the sewer main contains asbestos, so now the remediation is more expensive and costly as asbestos is a health hazard. The violations of restrictions over the last three weeks have already put this project weeks behind - this is unacceptable to everyone involved. One of the driving factors to start this project in January is to avoid the prospect of water outages going into Summer.Key Reminders & Consequences
Enforcement Moving Forward
How to Comply / Help
Why This Matters
We appreciate your immediate cooperation so that TLC Plumbing can complete the work efficiently, on schedule, and within the budget.Thank you for your attention and support.
Roberta BordersVEHA Property Managermanager@veha.us505.823.9190
Hello VEHA Community,
MONDAY MESSAGE:
DAILY NEWS!
TLC is working on Plaza San Blas this week. Thank you to everyone who is complying and making this work a success. TLC came up against a crack in the old pipe that caused the lining to buckle. They will need to spot repair this section tomorrow. One home was on restriction over night in order to prevent damage to the pipe near their home. Work is expected to continue on this street through Wednesday or Thursday. We will know more tomorrow. It is important that all homes on Calle De La Noche and Plaza De La Noche begin the Blue Zone process. This is a long of stretch of homes on Calle De La Noche. We will know more later in the week about how they will work those sections, so let’s all be prepared.
TODAY’S QUOTE: by Thich Nhat Hanh, “The mind can go in a thousand directions,
But on this beautiful path, I walk in peace. With each step, a gentle wind blows,
With each step, a flower blooms.” Have a peaceful day!
WATER SHUT OFF TO THE COMMUNITY
We expect water to be ON for the entire community. It is important that residents in the Red Zone comply with Red Zone instructions so that everyone else may have water. If you are in the Red Zone, please make sure water is turned OFF from 8 AM until 11 PM to prevent water or waste water from entering the new sewer pipes from your home.
IMPORTANT!
TLC is continuing work on Plaza San Blas. Please stay out of areas that are barricaded or marked. TLC has dug a 20 ft hole on Plaza San Blas. This hole is set up with equipment and work cages that allow them to access and work on the sewer lines. It is important everyone stay out of that area for their own safety and the safety of the workers. Please make sure vehicles are not parked on Plaza San Blas for the duration of work on this street.
No one is to be moving cars in and out of that street. Cars should be parked in the overflow parking by the community center or Calle San Blas. If the work continues through next week, vehicles are not allowed on that street over the weekend. Driving in this area presents risks to vehicles and drivers. It may also damage the access set up that TLC has put in place with the 20 ft hole that they have dug. If residents do not comply with parking rules, they may have their vehicles towed. Damages to vehicles or TLC equipment or injury to TLC employees will be assessed to the responsible residents. For everyone’s safety please keep vehicles out of this area!
TLC is offering a discount on repairing Interior Shut Off valves. Please let Roberta know if you would like your Shut Off valves to your home, toilets or sinks replaced. Please look into this before you are in the Blue Zone so it can be repaired ahead of time. Many Interior Shut off valves are old and need replacing. If you have leaking toilets, sinks, tubs, showers or water heaters in need of repair, now is the time to do it. We plan to schedule particular days for these types of repairs as it requires water to be turned OFF to the community in many cases.
Please move trash cans to Calle San Blas or Calle Playa. Please do not block neighbors garages or parking spaces.
NEXT IN LINE
TLC will begin working on Calle De La Noche and Plaza De La Noche. We have a notification and orientation process for residents moving into the Blue Zone. Each resident will receive a packet with Red Zone and Blue Zone materials and a commode (if needed). It is important to read daily emails to be informed ahead of time. Please provide Roberta with current contact information. Please arrange pick up of materials and a commode at the community center. Please respond to texts when you are notified. Blue Flags are placed in yards to also notify residents that they will be next for work done on their streets.
CRITICAL INFORMATION
Please read zone and sewer waste information to understand residents’ responsibilities and the importance of allowing enough time for the sewer lining to cure. Red Zone residents must comply with the No sewer/ No drain use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that leave water ON for the rest of the community during most days.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better and this project a success!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). Please be flexible.
RED ZONE: WORK AREA: Units 41-46, 35-40
BLUE ZONE: Units 65-72, 53-58, 59-64, 129-136, 1-4
We will know more this week.
GREEN ZONE: All other units
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order. TLC is available at a discounted price to get your shut off valves prepare. Please let us know if you would like to have them replaced. They will cost approximately $400. )
Every morning before 8 AM
1. Turn Interior Water Valve to your home OFF.
2. Turn water supply line Valve to your toilets OFF.
3. Turn water supply line Valve to your sinks OFF.
4. Flush your toilets to drain water from toilet tanks.
5. Place NO USE signs at sinks, toilets, washer, dish washer, tubs, showers and exterior faucets to avoid accidental use.
6. Confirm text message that you are ready. Those who don’t text will need to partner with someone who does text.
8 AM – 11 PM each day
7. Do not Flush or run any water into your sewer system. NO (toilets, sinks, showers, tubs, washers, dishwashers, exterior waterspouts.)
8. Read emails and text messages and review the VEHA.us website for updates.
BLUE ZONE– Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
1. Meet with Blue Zone Orientation leader to go over the process.
2. Review and understand Red Zone task list and make sure all your shut OFF valves are in good working condition.
3. Make sure we have your current phone number and email address on file. Give this to Roberta.
4. If you are a landlord, please contact your tenants and inform them that they will be contacted by the property manager or board member. Please give their contact information to the Property Manager.
5. Pick up a commode and materials from the office.
6. Pick up Red Zone Signs to place in NO FLUSH NO DRAIN areas.
7. Follow the Green Zone rules for water and sewer usage.
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
INDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s now beginning to happen more rhythmically.
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. (CIPP) This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
1. Follow the step-by-step instructions when your home is in the Red Zone.
2. Prepare your home and yourself to be in the Red Zone.
3. Stay informed.
4. Stay out of work areas.
5. Help your neighbors that need support.
6. Communicate with Respect.
7. Volunteer
8. Keep a good attitude.
9. Be Flexible
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
1. Water is shut OFF to everyone in the community.
2. If residents do not comply with the Red Zone Rules their Sewer line may be capped either for the day or the entire time they are in the Red Zone. If they continue to flush or send water into their sewer pipe, it may back up into their home. Unfortunately, we have had to do this to several homes in the past weeks in order that work may progress and the sewer liner may cure. The community cannot risk water or waste entering into the pipe before it is cured. This is a community asset and enforcing these rules and processes helps to protect this very important and expensive community asset. Damaged pipes caused by residents’ noncompliance will not be warrantied by TLC
3. Any damage to the pipes caused by negligent residents or homeowners will be dealt with legally and financially.
4. Entering TLC Work Areas can cause injury to residents and TLC employees. Disrupting their process, may also cause damage to the pipes. Threating or screaming at employees will not be tolerated. If you have questions and concerns, please contact, Cathy, Roberta, or me. Again any injury to employees or yourself if you are in the barricaded work areas will be dealt with legally and financially.
5. It is important for residents to comply with the simple process that is required, as taking legal or financial action is easily avoidable.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
Hello VEHA Community,
SUNDAY MESSAGE:
GOOD NEWS!
It was a great weekend with water and sewer use available for everyone. TLC will be working on Plaza San Blas this week. A big thanks to residents on that street for your compliance on Friday. And thank you to the rest of the community for your patience and cooperation with water shut offs as needed.
TODAY’S QUOTE: by Helen Keller, “Alone we can do so little; together we can do so much.” Let’s work together to make this week a success!
WATER SHUT OFF TO THE COMMUNITY
We expect water to be ON for the entire community. It is important that residents in the Red Zone comply with Red Zone instructions so that everyone else may have water. If you are in the Red Zone, please make sure water is turned OFF from 8 AM until 11 PM to prevent water or waste water from entering the new sewer pipes from your home.
IMPORTANT!
TLC is continuing work on Plaza San Blas. Please stay out of areas that are barricaded or marked. TLC has dug a 20 ft hole on Plaza San Blas. This hole is set up with equipment and work cages that allow them to access and work on the sewer lines. It is important everyone stay out of that area for their own safety and the safety of the workers. Please make sure vehicles are not parked on Plaza San Blas for the duration of work on this street.
No one is to be moving cars in and out of that street. Cars should be parked in the overflow parking by the community center or Calle San Blas. If the work continues through next week, vehicles are not allowed on that street over the weekend. Driving in this area presents risks to vehicles and drivers. It may also damage the access set up that TLC has put in place with the 20 ft hole that they have dug. If residents do not comply with parking rules, they may have their vehicles towed. Damages to vehicles or TLC equipment or injury to TLC employees will be assessed to the responsible residents. For everyone’s safety please keep vehicles out of this area!
TLC is offering a discount on repairing Interior Shut Off valves. Please let Roberta know if you would like your Shut Off valves to your home, toilets or sinks replaced. Please look into this before you are in the Blue Zone so it can be repaired ahead of time. Many Interior Shut off valves are old and need replacing. If you have leaking toilets, sinks, tubs, showers or water heaters in need of repair, now is the time to do it. We plan to schedule particular days for these types of repairs as it requires water to be turned OFF to the community in many cases.
NEXT IN LINE
TLC will begin working on Calle De La Noche and Plaza De La Noche. We have a notification and orientation process for residents moving into the Blue Zone. Each resident will receive a packet with Red Zone and Blue Zone materials and a commode (if needed). It is important to read daily emails to be informed ahead of time. Please provide Roberta with current contact information. Please arrange pick up of materials and a commode at the community center. Please respond to texts when you are notified. Blue Flags are placed in yards to also notify residents that they will be next for work done on their streets.
CRITICAL INFORMATION
Please read zone and sewer waste information to understand residents’ responsibilities and the importance of allowing enough time for the sewer lining to cure. Red Zone residents must comply with the No sewer/ No drain use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that leave water ON for the rest of the community during most days.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better and this project a success!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). Please be flexible.
RED ZONE: WORK AREA: Units 41-46, 35-40
BLUE ZONE: Units 65-72, 53-58, 59-64 (We expect work to begin first for units (65-72))
We will know more this week.
GREEN ZONE: All other units
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order. TLC is available at a discounted price to get your shut off valves prepare. Please let us know if you would like to have them replaced. They will cost approximately $400.
)
Every morning before 8 AM
1. Turn Interior Water Valve to your home OFF.
2. Turn water supply line Valve to your toilets OFF.
3. Turn water supply line Valve to your sinks OFF.
4. Flush your toilets to drain water from toilet tanks.
5. Place NO USE signs at sinks, toilets, washer, dish washer, tubs, showers and exterior faucets to avoid accidental use.
6. Confirm text message that you are ready. Those who don’t text will need to partner with someone who does text.
8 AM – 11 PM each day
7. Do not Flush or run any water into your sewer system. NO (toilets, sinks, showers, tubs, washers, dishwashers, exterior waterspouts.)
8. Read emails and text messages and review the VEHA.us website for updates.
BLUE ZONE– Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
1. Meet with Blue Zone Orientation leader to go over the process.
2. Review and understand Red Zone task list and make sure all your shut OFF valves are in good working condition.
3. Make sure we have your current phone number and email address on file. Give this to Roberta.
4. If you are a landlord, please contact your tenants and inform them that they will be contacted by the property manager or board member. Please give their contact information to the Property Manager.
5. Pick up a commode and materials from the office.
6. Pick up Red Zone Signs to place in NO FLUSH NO DRAIN areas.
7. Follow the Green Zone rules for water and sewer usage.
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
INDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s now beginning to happen more rhythmically.
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. (CIPP) This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
1. Follow the step-by-step instructions when your home is in the Red Zone.
2. Prepare your home and yourself to be in the Red Zone.
3. Stay informed.
4. Stay out of work areas.
5. Help your neighbors that need support.
6. Communicate with Respect.
7. Volunteer
8. Keep a good attitude.
9. Be Flexible
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
1. Water is shut OFF to everyone in the community.
2. If residents do not comply with the Red Zone Rules their Sewer line may be capped either for the day or the entire time they are in the Red Zone. If they continue to flush or send water into their sewer pipe, it may back up into their home. Unfortunately, we have had to do this to several homes in the past weeks in order that work may progress and the sewer liner may cure. The community cannot risk water or waste entering into the pipe before it is cured. This is a community asset and enforcing these rules and processes helps to protect this very important and expensive community asset. Damaged pipes caused by residents’ noncompliance will not be warrantied by TLC
3. Any damage to the pipes caused by negligent residents or homeowners will be dealt with legally and financially.
4. Entering TLC Work Areas can cause injury to residents and TLC employees. Disrupting their process, may also cause damage to the pipes. Threating or screaming at employees will not be tolerated. If you have questions and concerns, please contact, Cathy, Roberta, or me. Again any injury to employees or yourself if you are in the barricaded work areas will be dealt with legally and financially.
5. It is important for residents to comply with the simple process that is required, as taking legal or financial action is easily avoidable.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
Welcome to Villa EncantadaHello VEHA Community,
WEEKEND MESSAGE:
GOOD NEWS!
All residents on Calle San Blas, Calle De La Noche and Calle Playa are out of of the Red Zone. TLC is working on Plaza De La Noche. A big thank you and congratulations Red Zone residents, You did a great job today!
TODAY’S QUOTE: by anonymous, “Taking care of yourself is one of the best ways to take care of others.” Rest and enjoy your weekend!
WATER SHUT OFF TO THE COMMUNITY
Water and sewer usage are available to everyone through Monday morning at 8 AM.
IMPORTANT!
TLC is continuing work on Plaza San Blas. Please stay out of areas that are barricaded or marked. TLC dug a 20 ft hole on Plaza San Blas and it is important everyone stay out of that area for your own safety. TLC is offering a discount on repairing Interior Shut Off valves. Please let Roberta know if you would like your Shut Off valves to your home, toilets or sinks replaced. Please look into this before you are in the Blue Zone so it can be repaired ahead of time. Many Interior Shut off valves are old and need replacing. If you have leaking toilets, sinks, or water heaters in need of repair, now is the time to do it.
NEXT IN LINE
TLC will begin working on Calle De La Noche and Plaza De La Noche. We have a notification and orientation process for residents moving into the Blue Zone. Each resident will receive a packet with Red Zone and Blue Zone materials and a commode (if needed). It is important to read daily emails to be informed ahead of time. Please provide Roberta with current contact information. Please arrange pick up of materials and a commode at the community center. Please respond to texts when you are notified.
CRITICAL INFORMATION
Please read zone and sewer waste information to understand residents’ responsibilities and the importance of allowing enough time for the sewer lining to cure. Red Zone residents must comply with the No sewer/ No drain use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that leave water ON for the rest of the community during most days.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better and this project a success!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). Please be flexible.
RED ZONE: WORK AREA: Units 41-46, 35-40
BLUE ZONE: Units 65-72, 53-58, 59-64
GREEN ZONE: All other units
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order. TLC is available at a discounted price to get your shut off valves prepare. Please let us know if you would like to have them replaced. They will cost approximately $400. )
Every morning before 8 AM
1. Turn Interior Water Valve to your home OFF.
2. Turn water supply line Valve to your toilets OFF.
3. Turn water supply line Valve to your sinks OFF.
4. Flush your toilets to drain water from toilet tanks.
5. Place NO USE signs at sinks, toilets, washer, dish washer, tubs, showers and exterior faucets to avoid accidental use.
6. Confirm text message that you are ready. Those who don’t text will need to partner with someone who does text.
8 AM – 11 PM each day
7. Do not Flush or run any water into your sewer system. NO (toilets, sinks, showers, tubs, washers, dishwashers, exterior waterspouts.)
8. Read emails and text messages and review the VEHA.us website for updates and respond when requested.
BLUE ZONE– Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
1. Meet with Blue Zone Orientation leader to go over the process.
2. Review and understand Red Zone task list and make sure all your shut OFF valves are in good working condition.
3. Make sure we have your current phone number and email address on file. Give this to Roberta.
4. If you are a landlord, please contact your tenants and inform them that they will be contacted by the property manager or board member. Please give their contact information to the Property Manager.
5. Pick up a commode and materials from the office.
6. Pick up Red Zone Signs to place in NO FLUSH NO DRAIN areas.
7. Follow the Green Zone rules for water and sewer usage.
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
INDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s now beginning to happen more rhythmically.
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. (CIPP) This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
1. Follow the step-by-step instructions when your home is in the Red Zone.
2. Prepare your home and yourself to be in the Red Zone.
3. Stay informed.
4. Stay out of work areas.
5. Help your neighbors that need support.
6. Communicate with Respect.
7. Volunteer
8. Keep a good attitude.
9. Be Flexible
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
1. Water is shut OFF to everyone in the community.
2. If residents do not comply with the Red Zone Rules their Sewer line may be capped either for the day or the entire time they are in the Red Zone. If they continue to flush or send water into their sewer pipe, it may back up into their home. Unfortunately, we have had to do this to several homes in the past weeks in order that work may progress and the sewer liner may cure. The community cannot risk water or waste entering into the pipe before it is cured. This is a community asset and enforcing these rules and processes helps to protect this very important and expensive community asset. Damaged pipes caused by residents’ noncompliance will not be warrantied by TLC
3. Any damage to the pipes caused by negligent residents or homeowners will be dealt with legally and financially.
4. Entering TLC Work Areas can cause injury to residents and TLC employees. Disrupting their process, may also cause damage to the pipes. Threating or screaming at employees will not be tolerated. If you have questions and concerns, please contact, Cathy, Roberta, or me. Again any injury to employees or yourself if you are in the barricaded work areas will be dealt with legally and financially.
5. It is important for residents to comply with the simple process that is required, as taking legal or financial action is easily avoidable.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
manager@veha.us Homeowners' Association Homeowners Association, the hub of your community. We are committed to maintaining a safe, friendly, and welcoming environment for all residents. Here you will find important information about our association, neighborhood events, and updates on community projects. Join us as we work together to build a better community for all.
Hello VEHA Community,
DAILY MESSAGE:
GOOD NEWS!
All residents on Calle San Blas, Calle De La Noche and Calle Playa are out of of the Red Zone. A big thank you and congratulations Red Zone residents,
TODAY’S QUOTE: by George Washington Carver, “There is no short cut to achievement. Life requires thorough preparation-veneer isn’t worth anything.” Let’s make sure we prepare as best as possible to achieve the greatest success in this project! Thank you all!
WATER SHUT OFF TO THE COMMUNITY
TLC reported that almost everyone complied with Red Zone restrictions on Thursday! Water was shut OFF to the community for a Valve replacement but remained OFF to prevent damage to new piping. The sewer was also blocked to homes to prevent damaging pipes. Water is expected to be ON Friday 1/30/2026. Please be prepared for it to be OFF without notification, Some homeowners are having Interior Water Shut OFF valves replaced. As much as possible, TLC is trying to keep water ON for the community as a whole.
It is critical for residents in the Red Zone to follow instructions on the Red Zone checklist exactly! Otherwise, if water is in the Sewer Main in the Red Zone area, TLC will shut OFF water to the entire community without warning! If there is still water or toilet waste coming from homes in the Red Zone, they will CAP sewer lines to homes in the Red Zone. This means potential sewage backing up into homes where water and toilets are being used.
IMPORTANT!
TLC is continuing work on Plaza San Blas. This is the Red Zone. Please follow Red Zone restrictions so the project can continue smoothly, and your neighbors may have water during the day. This also prevents water waste each day from having to open fire hydrants to release pressure. For residents in the Red Zone, it is very important that you respond to text reminders. This way we know you have received daily communications and are complying with restrictions and what is shared in the message.
NEXT IN LINE
TLC will begin working on Calle De La Noche and Plaza De La Noche. We will have more information later Friday to see how and when these streets will be approached. We have a notification and orientation process for residents moving into the Blue Zone. Each resident will receive a packet with Red Zone and Blue Zone materials and a commode (if needed). It is important to read daily emails to be informed ahead of time. Please provide Roberta with current contact information. Please respond to texts when you are notified.
CRITICAL INFORMATION
Please read zone and sewer waste information to understand residents’ responsibilities and the importance of allowing enough time for the sewer lining to cure. Red Zone residents must comply with the No sewer/ No drain use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that leave water ON for the rest of the community during most days.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better and this project a success!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). Please be flexible.
RED ZONE: WORK AREA: Units 41-46, 35-40
BLUE ZONE: NONE
GREEN ZONE: All other units
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order. TLC is available at a discounted price to get your shut off valves prepare. Please let us know if you would like to have them replaced. They will cost approximately $400.
)
Every morning before 8 AM
1. Turn Interior Water Valve to your home OFF.
2. Turn water supply line Valve to your toilets OFF.
3. Turn water supply line Valve to your sinks OFF.
4. Flush your toilets to drain water from toilet tanks.
5. Place NO USE signs at sinks, toilets, washer, dish washer, tubs, showers and exterior faucets to avoid accidental use.
6. Confirm text message that you are ready. Those who don’t text will need to partner with someone who does text.
8 AM – 11 PM each day
7. Do not Flush or run any water into your sewer system. NO (toilets, sinks, showers, tubs, washers, dishwashers, exterior waterspouts.)
8. Read emails and text messages and review the VEHA.us website for updates and respond when requested.
BLUE ZONE– Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
1. Meet with Blue Zone Orientation leader to go over the process.
2. Review and understand Red Zone task list and make sure all your shut OFF valves are in good working condition.
3. Make sure we have your current phone number and email address on file. Give this to Roberta.
4. If you are a landlord, please contact your tenants and inform them that they will be contacted by the property manager or board member. Please give their contact information to the Property Manager.
5. Pick up a commode and materials from the office.
6. Pick up Red Zone Signs to place in NO FLUSH NO DRAIN areas.
7. Follow the Green Zone rules for water and sewer usage.
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
I
NDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s now beginning to happen more rhythmically.
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. (CIPP) This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
1. Follow the step-by-step instructions when your home is in the Red Zone.
2. Prepare your home and yourself to be in the Red Zone.
3. Stay informed.
4. Stay out of work areas.
5. Help your neighbors that need support.
6. Communicate with Respect.
7. Volunteer
8. Keep a good attitude.
9. Be Flexible
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
1. Water is shut OFF to everyone in the community.
2. If residents do not comply with the Red Zone Rules their Sewer line may be capped either for the day or the entire time they are in the Red Zone. If they continue to flush or send water into their sewer pipe, it may back up into their home. Unfortunately, we have had to do this to several homes in the past weeks in order that work may progress and the sewer liner may cure. The community cannot risk water or waste entering into the pipe before it is cured. This is a community asset and enforcing these rules and processes helps to protect this very important and expensive community asset. Damaged pipes caused by residents’ noncompliance will not be warrantied by TLC
3. Any damage to the pipes caused by negligent residents or homeowners will be dealt with legally and financially.
4. Entering TLC Work Areas can cause injury to residents and TLC employees. Disrupting their process, may also cause damage to the pipes. Threating or screaming at employees will not be tolerated. If you have questions and concerns, please contact, Cathy, Roberta, or me. Again any injury to employees or yourself if you are in the barricaded work areas will be dealt with legally and financially.
5. It is important for residents to comply with the simple process that is required, as taking legal or financial action is easily avoidable.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
Hello VEHA Community,
DAILY MESSAGE:
GOOD NEWS!
A big thank you and congratulations Red Zone residents, TLC reported that everyone complied with Red Zone restrictions today! This is three days in a row. They did this and water was kept ON for the rest of the community.
TODAY’S QUOTE: by Thomas Edison, “If we all did the things we are really capable of doing, we would literally astound ourselves.” Great Job everyone! We are doing this.
WATER SHUT OFF TO THE COMMUNITY
TLC may have water turned OFF for some of Thursday 1/29/2026 for the entire community. Some homeowners are having Interior Water Shut OFF valves replaced. As much as possible, TLC is trying to keep water ON for the community as a whole. They began this approach Tuesday 1/27/2026. It is still critical for residents in the Red Zone to follow instructions on the Red Zone checklist exactly! Otherwise, if water is in the Sewer Main in the Red Zone area, TLC will shut OFF water to the entire community without warning! If there is still water or toilet waste coming from homes in the Red Zone, they will CAP sewer lines to homes in the Red Zone. This means potential sewage backing up into homes where water and toilets are being used.
IMPORTANT!
TLC is continuing work on Calle San Blas and the NE corner of Calle De La Noche. They are beginning work on the NW corner of Calle Playa Del Sol and Plaza San Blas. This is the Red Zone. They hope to be finished by Thursday on Calle San Blas and Calle De La Noche provided everything goes smoothly. We will notify residents on Calle San Blas and Calle De La Noche at the end of Thursday to let them know if work is complete on their street. Please follow Red Zone restrictions so the project can continue smoothly, and your neighbors may have water during the day. This also prevents water waste each day from having to open fire hydrants to release pressure.
NEXT IN LINE
Once work is completed in the above sections, TLC will begin working on Calle De La Noche and Plaza De La Noche. We will have more information later Friday to see how and when these streets will be approached. We have a notification and orientation process for residents moving into the Blue Zone. Each resident will receive a packet with Red Zone and Blue Zone materials and a commode (if needed). It is important to read daily emails to be informed ahead of time. Please provide Roberta with current contact information. Please respond to texts when you are notified.
CRITICAL INFORMATION
Please read zone and sewer waste information to understand residents’ responsibilities and the importance of allowing enough time for the sewer lining to cure. Red Zone residents must comply with the No sewer/ No water use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that leave water ON for the rest of the community during most days.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better and this project a success!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). Please be flexible.
RED ZONE: WORK AREA: Units 73-92, 47-52, 93-95, 41-46, 35-40
BLUE ZONE: NONE
GREEN ZONE: All other units
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order. TLC is available at a discounted price to get your shut off valves prepare. Please let us know if you would like to have them replaced. They will cost approximately $400. )
Every morning before 8 AM
1. Turn Interior Water Valve to your home OFF.
2. Turn water supply line Valve to your toilets OFF.
3. Turn water supply line Valve to your sinks OFF.
4. Flush your toilets to drain water from your tanks.
5. Place NO USE signs at sinks, toilets, washer, dish washer, tubs, showers and exterior faucets to avoid accidental use.
6. Confirm text message that you are ready. Those who don’t text will need to partner with someone who does text.
8 AM – 11 PM each day
7. Do not Flush or run any water into your sewer system. NO (toilets, sinks, showers, tubs, washers, dishwashers, exterior waterspouts.)
8. Read emails and text messages and review the VEHA.us website for updates and respond when requested.
BLUE ZONE – Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
1. Meet with Blue Zone Orientation leader to go over the process.
2. Review and understand Red Zone task list and make sure all your shut OFF valves are in good working condition.
3. Make sure we have your current phone number and email address on file. Give this to Roberta.
4. If you are a landlord, please contact your tenants and inform them that they will be contacted by the property manager or board member. Please give their contact information to the Property Manager.
5. Pick up a commode and materials from the office.
6. Pick up Red Zone Signs to place in NO FLUSH NO DRAIN areas.
7. Follow the Green Zone rules for water and sewer usage.
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
INDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s now beginning to happen more rhythmically.
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
1. Follow the step-by-step instructions when your home is in the Red Zone.
2. Prepare your home and yourself to be in the Red Zone.
3. Stay informed.
4. Stay out of work areas.
5. Help your neighbors that need support.
6. Communicate with Respect.
7. Volunteer
8. Keep a good attitude.
9. Be Flexible
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
1. Water is shut OFF to everyone in the community.
2. If residents do not comply with the Red Zone Rules their Sewer line may be capped either for the day or the entire time they are in the Red Zone. If they continue to flush or send water into their sewer pipe, it may back up into their home. Unfortunately, we have had to do this to several homes in the past weeks in order that work may progress and the sewer liner may cure. The community cannot risk water or waste entering into the pipe before it is cured. This is a community asset and enforcing these rules and processes helps to protect this very important and expensive community asset. Damaged pipes caused by residents’ noncompliance will not be warrantied by TLC
3. Any damage to the pipes caused by negligent residents or homeowners will be dealt with legally and financially.
4. Entering TLC Work Areas can cause injury to residents and TLC employees. Disrupting their process, may also cause damage to the pipes. Threating or screaming at employees will not be tolerated. If you have questions and concerns, please contact, Cathy, Roberta, or me. Again any injury to employees or yourself if you are in the barricaded work areas will be dealt with legally and financially.
5. It is important for residents to comply with the simple process that is required, as taking legal or financial action is easily avoidable.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday 1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
Hello VEHA Community,
DAILY MESSAGE:
GOOD NEWS!
Congratulations Red Zone residents, TLC reported that everyone complied with Red Zone restrictions yesterday! There was just one leaking toilet in a vacant home that they were able to isolate and shut OFF. This is why we ask that everyone turn OFF water supplies to toilets, sinks and to their homes when they are in the Red Zone
NEW STRATEGY REGARDING WATER SHUT OFF TO THE COMMUNITY
TLC will begin leaving water ON for the entire community. They will begin this approach on Tuesday 1/27/2026. This means it is critical for residents in the Red Zone to follow instructions on the Red Zone checklist exactly! If water is in the Sewer Main they will shut OFF water to the entire community without warning! If there is still water or toilet waste coming from homes in the Red Zone, they will CAP sewer lines to homes in the Red Zone. This means potential sewage backing up into homes where water and toilets are being used.
IMPORTANT!
TLC is continuing work on Calle San Blas and the NE corner of Calle De La Noche. This is the Red Zone. They hope to be finished by Wednesday or Thursday provided everything goes smoothly. Please follow Red Zone restrictions so that your neighbors may have water for the day. This prevents water waste each day from having to open fire hydrants to release pressure.
NEXT IN LINE
We are preparing 2 new sections of residents in the community. These people are in the Blue Zone. They are next in line to have work done. We are contacting you. Please respond to texts and contact the office for materials and commodes. We expect you will be in the Red Zone Wednesday or Thursday.
NEW STRATEGY AND CRITICAL INFORMATION
TLC would like to start leaving water ON to all residents beginning Tuesday 1/27/2026. All other residents are in in the Green Zone.
Water may be turned OFF without notice if people in the Red Zone do not turn OFF water to their homes or there is a critical need to turn OFF water to the community. Be prepared for water to be turned OFF without notice.
Please see definitions, zones, and units impacted below to understand your responsibilities, requirements, and expectations.
Please read information on the importance of allowing enough time for the sewer lining to cure. This requires Red Zone residents to comply with the No sewer/ No water use from 8 AM to 11 PM . (Please see information below describing this). This is especially important now that we want to leave water ON for the rest of the community during the day.
Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time. Your compliance makes everyone’s day better!
INDIVIDUAL SEWER WASTE: If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s great to see how we can make this happen if we work together harmoniously and responsibly.
DISNEY QUOTE: “The flower that blooms in adversity is the most rare and beautiful of all.” Mulan The Lotus Flower blooms in the murkiest water. Let’s all bloom rarely and beautifully!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). It may or may not be all week. We need to be flexible.
RED ZONE: WORK AREA: Units 73-92, 47-52
BLUE ZONE: PREP AREA – 93-95, 41-46, 35-40
GREEN ZONE: All other homes
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order.
)
Every morning before 8 AM
8 AM – 11 PM each day
BLUE ZONE – Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday 1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
Hello VEHA Community,
DAILY MESSAGE:
I am changing the format of the evening messages. I will have definitions at the bottom for those who are just starting to read these messages, that way everyone who has been following doesn’t have to read through information they already know.
I know it was a welcome break to have water and sewer facilities this weekend for most everyone. This week TLC will continue working on Calle San Blas and the NE corner of Calle De La Noche. This is the Red Zone.
We will begin preparing 2 new sections of residents in the community. These people are in the Blue Zone. They are next in line to have work done. We will be contacting you.
All other residents are in in the Green Zone.
Please see definitions, zones, and units impacted below to understand your responsibilities, requirements, and expectations.
Last week TLC was able with difficulty to line parts of the Red Zone. We understand it is challenging to be without sewer use from 8 to 11 PM, but it is essential that residents follow the instructions given when they are in Red Zone in order to allow the appropriate time for the sewer lining to cure or harden. (Please see information below describing this).
We would like to have water ON for everyone in the community other than those in the Red Zone on a regular basis. But we need the cooperation and compliance of everyone in the Red Zone for this to happen. Please read the guidelines for the Red Zone and the Blue Zone so you can be prepared ahead of time.
If residents in the Red Zone do not comply, they may be forced to comply by having the Sewer capped to their homes. Sewage may back into their homes if they continue to run water or toilet waste into their sewer pipe. Last week TLC had to Cap off the Sewer to homes to prevent damage to the lining. Homes that are capped may remain without sewer services until their section is complete.
The quicker we get everyone on board with this process, the quicker we can get this done. The majority of residents are complying and it’s great to see how we can make this happen if we work together harmoniously and responsibly.
This community will not only have a better infrastructure when we are done, but we will have learned to work together as community to make our community better. Every step of the Special Project has been challenging, but we have come through it step by step. We are now in the final stage of the Special Project, and we are learning to work together.
If Walt Disney could build Disney Land in Anaheim California from the ground up in less than a year, I think we can get our infrastructure done in 3 months with everyone’s patience and cooperation.
Walt Disney Quote: “You can design and create and build the most wonderful place in the world. But it takes people to make the dream a reality.” Let’s make this happen!
WHAT ZONE ARE YOU IN THIS WEEK?
Plan for the entire week (M-F). It may or may not be all week. We need to be flexible.
RED ZONE: WORK AREA: Units 73-92, 47-52
BLUE ZONE: PREP AREA – 93-95, 41-46, 35-40
GREEN ZONE: All other homes
ZONE INFORMATION:
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These residents have the greatest restrictions. They are not to flush toilets, or run water in sinks, tubs, showers, dishwashers, washing machines or outside faucets. No water into the sewer from 8 AM until 11 PM.
Red Zone Check List:
(Please make sure all shut OFF valves are in good working order.
)
Every morning before 8 AM
8 AM – 11 PM each day
BLUE ZONE – Homes that are next in line to enter the Red Zone. These homes will be prepped on what to do when they are in the
Red Zone.
Blue Zone Task List:
GREEN ZONE – Homes that are able to use water and sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, washers, tubs, showers, and exterior faucets. (provided water is ON)
WHY CAN’T WE USE OUR SEWER FROM 8 AM – 11 PM?
The process being used to replace our existing sewer pipes in this phase is called trenchless lining. This allows pipes to be essentially manufactured in place.
This involves coating the interior of the existing pipes with an epoxy liner that then becomes cured or hardened into a new pipe.
This curing or hardening requires 3 hours to cure 70% and 24 hours to cure 100%. The epoxy liner cannot properly cure if water and toilet waste are drained into it before a certain level of curing has happened. This is why residents are restricted from putting any water or waste material into their sewer pipe between 8 AM and 11 PM. This allows enough time for the new pipe to cure.
COMPLIANCE:
If everyone follows the simple rules during this project, we will get through this as quickly and smoothly as possible.
HOW CAN RESIDENTS HELP MAKE THIS A SMOOTH AND SUCCESSFUL PROJECT?
WHAT ARE THE CONSEQUENCES OF NOT COMPLYING?
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday 1/22/2026 is attached. Thank you to all the community members that
attended. Please check our website for updates. www.veha.us.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA President.
505.480.4252
Cathy Dorr
VEHA Vice President
Roberta Borders
VEHA Property Manager
manager@veha.us Homeowners' Association Homeowners Association's website. Our mission is to promote the well-being of our community and maintain the beauty of our neighborhood. On our website, you can find information about upcoming events, neighborhood news, and important resources. We hope you find our website informative and engaging. Welcome!
Hello VEHA Community,
We will be using the following terms when referring to areas in the community to make it easier to know what to do.
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These homes have the greatest restrictions. They are not able to flush toilets, run water in sinks, tubs, showers, dishwashers, washing machines. No water into the sewer. Interior water supply to the home is turned off, and supply lines to toilets and sinks are turned off.
BLUE ZONE – Homes that are next in line to enter the RED ZONE. These homes will be prepped on what to do when they are in the
RED ZONE This is the time to make sure you have everything in place to be on sewer restriction from 8 AM to 11PM Monday through Friday.
GREEN ZONE – Homes that are able to use sewer drain facilities in your home. You may flush toilets, use sinks, dishwashers, and washing machines, tubs and showers. (provided water is ON)
DAILY SUMMARY: 1/23/2026
RED ZONE: WORK AREA: Units 73-92, 47-52
More Pipe lining was completed.
Some residents are not following instructions and continue to use water and sewer facilities in their homes.
Many may not understand that we are manufacturing pipes in place. The old pipes are lined with an epoxy coating.
This coating cannot cure or harden properly if water and debris mix with the epoxy.
TLC had to discard one section of lining last week and they are currently trying to salvage the same section damaged this week. It takes a minimum of 3 hours for the epoxy lining to cure or harden 70%. It takes a full 24 hours to cure completely.
By not running water down drains or toilets until 11 PM each day, the lining can cure or harden to a degree where it can handle the sewage. This is why people in the RED ZONE must comply with the NO FLUSH NO DRAIN USE RULE from 8 AM until 11 PM.
Today TLC plugged homeowners’ sewer line to prevent damage. Fortunately, they caught it early enough. If this continues residents may have sewage backing up into their homes if they continue flushing and using drains. They may also risk having a plug in their sewer line for multiple days to allow the pipe to cure properly. This means NO Overnight use.
We understand this is not easy and it is frustrating, but if we all cooperate and follow the rules we will get through this more quickly, easily and successfully. If we don’t, it will cost more in time, money, and inconvenience.
If we work together, we would like to be able to leave water ON for everyone not in the RED ZONE, but we cannot do this unless people in the RED ZONE cooperate. Turning the water ON and OFF each day Is inconvenient and has its own risks. Each day we run water out fire hydrants to reduce the pressure from turning water OFF to everyone. We are doing our best to have systems in place for when you are in the RED ZONE, but ultimately, residents will either comply or not. Please respect our community’s time, effort, and finances by complying with the rules. Our behavior impacts everyone, so let’s behave and follow the rules. We are creating a
RED ZONE Checklist for people to follow to help with compliance. Please respond to reminder text messages. This helps us to know if you are ready and set for the restrictions.
PLEASE FOLLOW THE RED ZONE RULES No following = Damage = More Cost = More Time = More Inconvenience = Penalties.
BLUE ZONE: PREP AREA – 93-95, 41-46, 35-40
Residents on these streets will be next to enter the RED ZONE. They will receive instructions and be oriented on next steps to help them comply with RED ZONE restrictions. Make sure you have we have accurate phone and email information for you. Make sure you know where your interior shut off valve is located and that it is in good working order. Do the same for your toilet supply lines, and your sink supply lines. You will continue to follow the GREEN ZONE schedule. We have put together a training process for people in the BLUE ZONE; we will be contacting you in the next few days to begin the process.
GREEN ZONE:
Most everyone is in the GREEN ZONE Saturday and Sunday. Homeowners without sewer use have been notified. We are waiting for a section of lining to cure.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held Thursday night is attached. Thank you to all the community members that attended. Please check our website for updates. www.veha.us. Please verify we have your current contact information. See Roberta for this.
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA Board President.
505.480.4252
Hello everyone,
We will be using the following terms when reviewing to areas in the community to make it easier to know what to do.
RED ZONE – Homes that are in the NO FLUSH, NO DRAIN USE areas. These homes have the greatest restrictions. They are not able to flush toilets, run water in sinks, dishwashers, washing machines. No water into the sewer. Interior water supply to the home is turned off, and supply lines to toilets and sinks are turned off.
BLUE ZONE – Homes that are next in line to enter the RED ZONE. These homes will be prepped on what to do when they are in the
RED ZONE This is the time to make sure you have everything in place to be on sewer restriction from 8 AM to 11PM Monday through Friday.
GREEN ZONE – Homes that are able to use sewer drain facilities in your home. You may flush toilets, use sinks, etc.
DAILY SUMMARY: 1/22/2026
RED ZONE: WORK AREA: Units 73-92, 47-52
Thank you to residents on Calle San Blas and the NE corner of Calle De La Noche for your compliance.
There were no reports of water impacting the work. Lining work on Calle San Blas continued today.
SCHEDULE CHANGE:
We expected to have Friday free from infrastructure work, but unfortunately, TLC lost several days’ work due to the lining Issues last week and on Monday. They plan to work on Fridays for the foreseeable future until they are caught up.
That means, tomorrow TLC will continue working on these RED ZONE streets. Residents living in the RED ZONE will follow the same instructions. We expect work here to continue through Friday and next week due to delays in the schedule.
Residents on these streets will be receiving a friendly reminder text message in the morning to remind you to
turn of your interior water shut off valve and all water supply line valves in your home from 8 AM until 11 PM and NO FLUSHING or NO WATER DOWN DRAINS will be allowed during these times.
Once you turn off supply lines to your toilet, flush the toilet to empty the tank. Turning off water in individual homes prevents accidental use of water going into drains and toilets and any from sending water into the sewer pipes.
BLUE ZONE: PREP AREA – 93-95, 41-46, 35-40
Residents on these streets will be next to enter the RED ZONE. They will receive instructions and be oriented on next steps to help them comply with RED ZONE restrictions. Make sure you have we have accurate phone and email information for you. Make sure you know where your interior shut off valve is located and that it is in good working order. Do the same for your toilet supply lines, and your sink supply lines. You will continue to follow the
GREEN ZONE schedule.
GREEN ZONE:
Anyone not in the RED ZONE, will be allowed to use toilet, sinks, showers, tubs, dishwasher and washing machine facilities in their home. If water is OFF, it will be back on at 6 PM most weekdays unless there is a problem. Most homes should be in the GREEN ZONE on weekends unless there are complications or emergencies.
GENERAL INFORMATION:
The PowerPoint PDF for the townhall meeting held tonight is attached. Thank you to all the community members that attended. Please check our website for updates. www.veha.us
CONSTRUCTION ZONE: Please stay out of the construction zone for everyone’s safely and the success of this project.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA Board President.
Hello everyone,
Here is the summary for 1/21/2026
WORK AREA: Units 73-92, 47-52
Thank you to residents on Calle San Blas and the NE corner of Calle De La Noche for your compliance.
There were no reports of water impacting the work. TLC did excavation and joint work in front of #88.
There is a huge hole in front of #88 and dirt piled in the parking area.
Tomorrow TLC will continue working on these streets. Residents living on these streets will
follow the same instructions. We expect work to continue on these streets through Thursday and next weekdue to delays in the schedule from damage to lining.
Residents on these streets will be receiving a friendly reminder text message in the morning to remind you to turn of your interior water shut off valve and all water supply line valves in your home from 8 AM until 11 PM and NO FLUSHING or NO WATER DOWN DRAINS will be allowed. Turning off water in individual homes prevents accidental use of water going into drains and toilets and any leaks from sending water into the sewer pipes.
We expect everyone else to have water OFF to their homes until 6 PM. Sometimes TLC can do their work and leave water on to rest of the community. We are aiming for this if people in the work area keep water to their homes shut off.
PLEASE! PLEASE! PLEASE! DO NOT CROSS BARRIERS SET UP BY TLC. THIS IS FOR YOUR PROTECTION AND THEIR’S. NO VEHICLES NO BICYCLES NO PEDESTRIANS ARE ALLOWED BEHIND BARRIERS AND CAUTION AREAS
These areas are marked off limits because it poses a danger for both TLC workers and community members, it can also cause the pipe replacement process to be interfered with. There may be open manholes or large holes in the ground that people can either fall in or something falling into manholes that causes injury to the workers. If workers are in the middle of lining, this can interfere with the process. Currently there is a huge hole in front of #88.
Water and toilet waste from homes is not the only thing that nterfere with the work process and damage to the new pipes. This is another area where residents need to be COMPLIANT!
TOWN HALL MEETING: Thursday January 22, 2026 at 6:30 PM.
We will have a TOWN HALL meeting on Thursday evening at 6:30 PM to discuss next steps.
We expect to have water and sewer use Friday, Saturday and Sunday for everyone.
Please check our website for updates. www.veha.us
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA Board President.
Hello everyone,
I have a short update this evening, since Roberta sent a very detailed email to everyone today.
TODAY’s work: Units 73-92, 47-52
Congratulations everyone on Calle San Blas and the NE corner of Calle De La Noche! residents.
TLC reported ”Good” compliance today. There were no reports of water impacting the “Pipe Lining Process”
Tomorrow TLC will continue working on these streets. Residents living on these streets will
follow the same instructions. We expect work to continue on these streets through Thursday and early next week due to delays in the schedule from damage to lining.
Residents on these streets will be receiving a friendly reminder text message in the morning to remind you to turn of your interior water shut off valve and all water supply line valves in your home from 8 AM until 11 PM and NO FLUSHING or NO WATER DOWN DRAINS will be allowed.
Everyone else will have water OFF to their homes until 6 PM. You will have normal sewer usage.
TOWN HALL MEETING: Thursday January 22, 2026 at 6:30 PM.
We will have a TOWN HALL meeting on Thursday evening at 6:30 PM to discuss next steps.
Thank you for your cooperation, patience and understanding during this process.
Sincerely,
Marsha Gaillour
VEHA Board President.
Dear VEHA Community,
We met with TLC this morning to discuss steps to make this project a success with as much inconvenience as possible to the entire community.
Short answer. It is not an easy task. TLC is wanting keep Water ON to the community as much as possible and restrict only streets where work is being done. We asked if was possible isolate or shut off sections of the community. This is not possible with our current water shut off capability. We asked if this work could be completed first. Ideally, this would be the case, but the crew to do this work is not available for at least 3 weeks. If we wait 3 weeks, we then have two crews working in here and that is too much happening at once.
We discussed how to minimize error in the process as we move forward. The plan is to work one section at a time. Each section will be expected to comply with having NO FLUSH NO
WATER DOWN DRAIN Restrictions Monday through Thursday from 8 AM to 11 PM. This is to allow the lining to cure or harden in place. The pipe is minimally cured after 3 hours and is fully cured in 24 hours. Any fluid or debris disturbs the curing process, which is why we have asked homeowners to keep their sewer lines dry from 8 AM to 11 PM. When homeowners flush water into the sewer, it ruins the process and damages the new pipe. This will invalidate the warranty of the pipe in that section, the lining may need to be redone with PVC. This will be an added cost and will delay the project.
Unfortunately, this scenario has already played out, last week and this week, although we have called, texted, personally contacted, and emailed residents to inform them of the process,
while work is being done on their street. Today for the second time on Calle San Blas, a resident violated the no flush and no water in drains restrictions which resulted in the sewer lining be damaged. This is the second time in 3 days.
We want to emphasize that 90 percent of residents are complying with restrictions. Unfortunately, because of the Non Compliance by a few, the restrictions on streets will be
longer to ensure that the pipe lining has time to cure and process successfully. Damages caused to the project by the actions of individual homeowners will be pursued legally to protect the property rights of other VEHA homeowners. We have asked TLC to document which homes are violating the No Flush and NO water in drains restrictions when work is being done on particular sections of the community. This will help to determine who is causing harm to the process. An enormous amount of time, effort and money has gone into this project, and the success of the project will only be possible if we continue to work together to make this happen! Please follow instructions when work is be completed on your street! This effort requires everyone’s cooperation
CURRENT STEPS
This section relates to residents (homeowners and tenants) on Calle San Blas and the Ne corner of Calle De La Noche.
TLC began work on these two streets last Wednesday.
NO FLUSH NO WATER IN DRAINS ZONE FOR 1/19/2026 – 1/22/2026 NO WATER USAGE IN TOILETS, SHOWERS, BATHS, SINKS, DISHWASHERS, WASHING MACHINES!!!!
For residents on Calle San Blas, and the NE corner of Calle del la Noche, there will be no sewer usage for any home Monday through Thursday from 8 AM to 11 PM 1/19 -1//22 2026.
We have asked these homeowners to turn off their inside water shut off at 8 AM and on at 11 PM. This will help prevent accidental water usage once water is turned on for the rest of the
community at 6 PM. If we can community members to do this section by section, then water for the rest of the community can stay on. Until we have compliance, expect water to the entire
community to be OFF.
Process for No Flush – No Drain Water Restrictions
For all other residents, water should be OFF until 6 PM. You may Flush and use household drains.
TLC
Please respect TLC workers and their time. If you have questions, please check our website and emails, or call the office or board member.
The project has been set back at least a week or two, by non-compliance. Barricades must be respected. Today a homeowner drove through the barricade blocking off traffic from the work area.
This is very dangerous. The workers are down in the manhole working and their safety is compromised when this happens.
Dear VEHA Homeowners,
First, we want to thank you for the support you have given the Infrastructure Special Project to this point. We have nearly completed the beginning phases of the project.The Funding phase- is nearly complete. We have 14 homeowners out 136 that have not paid in full. We are working with them to complete payment. Many are waiting for loans to process.
We are moving into the final phase of the project: the Work Phase. To make this project go smoothly, it will take coordination, communication, and cooperation from everyone. Roberta, Cathy, and I will be meeting with the TLC leadership team to discuss plans, strategies, schedules, water shutdowns, etc. tomorrow Monday, 1/19/2026 at 8:00 AM. We will communicate next steps after we have met with them.
We are establishing different methods to communicate with the community. We will be utilizing our webpage for updates. We will be communicating via email, text, and some by phone for those community members that are not online. One of our community members is willing to set up a Facebook page. We would like 7 or 8 community volunteers to help with making urgent notifications and serving as a point of contact for sections of the community. Please contact us to help in this way.
We know that the next 3 months are going to be a journey. How we operate will determine how smoothly it goes. We greatly appreciate your efforts last week in doing your best to comply
with what was necessary to make the preliminary sewer lining work a success. Most of the community came through with flying colors. But we have some community members who are not getting the message and did not follow instructions.
As we move forward, it is imperative that everyone follows instructions. Not following instructions may jeopardize the work being done, cause injury to the workers, delay the project, cause increases to the cost of the project, or invalidate our warranty.
As you can see, everyone in the community has a huge role to play in the success of this project. Once we speak with the TLC leadership, we will know what other types of volunteers we m
need to help with this effort.
Please expect that water may be shut off tomorrow, January 20th. We will inform you otherwise.
Thank you for your efforts in making this project possible and let’s make endeavor to make this as smooth a journey as possible.
Sincerely,
Marsha Gaillour
VEHA President